FAQs
Check out our Frequently Asked Questions below to find what you're looking for!
Shopping
What is Blue Rewards Shops and how does it work?
How many Points can I get on my purchases?
When will my Points appear in my account?
Will I receive Points on my purchase if I forget to sign in, or if I go directly to the online store’s website without visiting Blue Rewards Shops first?
What happens to my Points if I return my purchase?
How do I find out about an individual online store’s shipping policy, currency, duties, or exceptions?
Why can’t I find a retailer I shopped at before?
A retailer I recently shopped with isn’t on Blue Rewards Shops anymore. Do I still get the Points?
How do I know when a retailer will be offering Points again through Blue Rewards Shops?
Shop Blue Assistant
What is Shop Blue Assistant?
How do I download Shop Blue Assistant?
Is it available for all browsers?
How will I know if I’m getting Points?
Are offers on Shop Blue Assistant and website the same?
Why don’t I get an offer at some stores?
How do I remove Shop Blue Assistant?
How do I change users?
My browser extension was active. Why didn’t I get Points?
SITE FUNCTIONALITY & TROUBLESHOOTING
How do I sign in?
How do I select favourite store and save offers?
How are cookies used and how do I enable them?